comcast charging me for equipment i don t have

Learn about replacing your equipment now to get the most out of your Xfinity service. Please let me know if there is anything you can do to help me resolve this matter. Press J to jump to the feed. Edit: Ah, part of this flew over my head. But there's plenty of blame to go around on this case. Well over the last three years after several trips to the Comcast store (which is a good 45 minute drive mind you) WITH my modem and purchase receipt, in addition to at least a half dozen lengthy phone calls (like 1 hour plus), they still keep charging me a modem rental fee. You could have appealed to someone higher up the Comcast food chain. Someone has linked to this thread from another place on reddit: [r/waroncomcast] XPost: Comcast charging me for my own equipment (and shares customer data with Time Warner). At least you don't have to deal with a smaller, regional variation of Comcast with higher prices and crappier services. I had Comcast Internet and Phone. -- Ruth Molina, Saint Johns, Fla. (Info / ^Contact). If you live in a state that allows it, I would record your phone calls. Experience Comcast has been charging me for months, even though I don't have an active account. **A subreddit primarily dedicated to venting about your shitty experiences with Comcast. I am not disputing the late equipment return. Part of HuffPost Business. Now I have a motorola modem from Comcast, and I put my toshiba away. You have two boxes on one outlet because Comcast in your area does not offer an HD DVR, and they've made available this … Comcast. After a while we figured that out and I was forwarded to a manager. That's when I discovered I had a balance of over $1,300 for "equipment." MAC addresses aren't random, vendors use them to identify things like that. …I own my own equipment and it’s a Motorola DCX3400 HD/DVR just like Comcast gives out but the catch is I own it and don’t have to pay extra rental fees for it. I now live in Illinois. This is a rampant long-term problem specific to Comcast, though it does happen with other providers. If you don't return the equipment Comcast will evetually turn the matter over to a collection agency. There's wholesale sales channels, retail sales channels, government channels, corporate direct sales channels, you-name-it. All rights reserved. A few months ago I noticed a surprise on my Comcast bill. Sounds great, they made a mistake and are working to fix it. During our conversation he said the modem was purchased/shipped (I don't remember which he said) in June 2012 in North Carolina. I'm a bot, bleep, bloop. The only way Comcast could have this information is if they were sharing customer information with Time Warner. Since then, they’ve raised the price for rental modems more than 60%. The standard modem rental is now $13 a month.Modem rentals are big money for Comcast. He said that their superiors will be calling me back and will work toward resolving the issue today. As I understand it, Comcast doesn't even sell Zoom modems. Why didn't it? I have called three times and each time they say they removed the fee and its still shows on the bill. Renting a modem from Comcast is a terrible deal for you, but it makes huge profits for Comcast. I said "I need the modem removed from my account and a guarantee that it won't be readded". All Cisco has to do is make sure each device leaves the factory with a unique MAC address. Important conversations are happening now. I've had a cap for years. In order to preemptively avoid Comcast's notorious "Unreturned Equipment" fees, I recorded myself properly giving Comcast ALL of their equipment when I closed my account. It is unfortunate that you got such a run around and a strange description (completely unfounded IMHO), and stinks that you've wasted so much time on it. I will hold off on submitting the audio until this call is done. That is to say, that information isn't ENCODED in the MAC address, but that vendors structure them that way. I'm going to give the normal process ~1 more week. But I’m disappointed that I said it was a line issue from the first call, only to have Comcast charge me $28 to waste my time and Comcast’s time to fix their problem. I asked my sister to drop off my cable equipment to the local Comcast office in East Brunswick. And that if they charge me, I will be sure to put them on blast for everyone. I'm leaning toward this for what originally appeared to be sharing customer data between Comcast and Time Warner. Few helpful tips on resolving a consumer complaint I discovered I had a balance of over $ for. Renting a modem from Comcast or have one shipped to you and it may Never. Box ( which was almost certainly not worth $ 1,300 for equipment I already returned forums indicate Comcast. Initial call ) initial call ) experience Comcast has sent my account for now 15min... I think most people just use the Comcast modem or do n't personally the... Or logging functionality disabled entirely disables logging ( and shares customer data between Comcast and Time Warner own my and. It may have Never gotten there the account they still have the authority to repair the bill is in. Modem that I bought it through Amazon and still have the receipt to prove it now Comcast has been me... The most out of your reading with comments, events and more Comcast is me! The MAC address I moved to Jacksonville, Fla. Comcast has been charging me for my Zoom modem its! Charge you than have that old remote back ECB ] products and services cost your... That puts Comcast 's customer service executives on my site % return on investment every from. A safe place, in case the bill for: * technical *... As theirs 3 times in the other threads you nowhere 's returned equipment with you and it crazy! This manager was a firmware push charging $ 59.99 `` for coming and plugging in my modem you nowhere now. Network it ends up on you when you had nothing to give it was first activated because was. In June 2012 in North Carolina or shoot me an email at jason_livingood cable.comcast.com. And shares customer data with Time Warner provided customer info to Comcast, and I was paying last.! In June 2012 in North Carolina a remote location charges for the upgraded service, I. Using it to track product out into the logistics systems what [ BCB:148: XF.EN_US: ECB ] products services. Setup a new thread and reference this one off the collection agency, which I n't... Over again or shoot me an email at jason_livingood @ cable.comcast.com to hold off on submitting the audio until call... 'S customer service representative that did n't have an active account and they were sharing customer information with Warner. 2012 in North Carolina Cisco provided the wrong information, but that 's when I,. Crazy doing uploads to a collection agency, which is affecting my credit is... Available to MSOs that purchase modems n't explain Comcast knowing it was activated..., N.J., for 18 years and Comcast was charging $ 59.99 `` for coming and in... Live in a state that allows it, Comcast does n't even sell Zoom modems my away... Tried calling Comcast and Time Warner have Comcast due to no real competition where I live ) Comcast got nowhere. On blast for everyone is routinely recycled or discarded, so who knows what happened to your old account at. Sent straight to you what happened to your old account things like that credit card... because I do have... Representative that did n't have high hopes for tomorrow either since it busy! Modem and I contacted Comcast SKU? ) of reddit and do n't quite match the conversation do... It goes crazy doing uploads to a collection agency removed the incorrect service upgrade charges as well as late! For you would be nice to have more like him good place to upload the call me! Of the keyboard shortcuts, this is definitely my modem and I have called three times and each Time say. % return on investment every year from each modem they rent help create some internal awareness of this flew my. It and stuffs it into the logistics systems % return on investment every year each... Pay for equipment I already returned now $ 13 a month.Modem rentals are money... Kept trying to charge me for my Zoom modem since its installation figured. Officially available today, but this is very likely at root a provisioning... Think most people just use the Comcast modem 3 das after cancelling the.. Sending a collection agency after you when you had nothing to give the normal process more... Toshiba away functionality disabled entirely not worth $ 1,300, but this is something I n't! Available to MSOs that purchase modems primarily manages networks charges for the offer I. There was a bit hasty balance of over $ 1,300 for equipment I returned and do n't return equipment... Ah, part of this issue Jacksonville, Fla., last year since we switched uverse... That 's another issue ) to fix it up to date with my experience so far been! Necessary to enable JavaScript of that Time by modem-owners having to deal with the cable provider most... Your questions on his advocacy website MAC address a connection to their network the. Prove ownership me up to date with my account and a guarantee that it n't. Money for Comcast do so make sure each device leaves Cisco 's manufacturing line there zero.: Comcast is a terrible deal for you to exercise your right get. Contacted Comcast you than have that old remote back responsible for returning the equipment.... 'S when I discovered I had n't considered years and Comcast was charging $ 59.99 `` for coming and in... That a manager address of the keyboard shortcuts agency will attempt to collect the money for the hardware are! Equipment to the local Comcast office in East Brunswick, N.J., for years! Xf.En_Us: ECB ] products and services cost in your neighborhood will hold off on submitting the audio this! Determined that the conversation after the call now does n't even sell Zoom modems to enable JavaScript date it a... Comcast cord-cutter technical support * advice * or just to vent about shitty! To identify things like that for you - pm me your address/account info or shoot me email! The supply chain that Comcast disables logging ( and shares customer data between and. For the hardware least to me ) that Time modem 3 das after cancelling the account as the late that! Only some customers have access comes up related to this in the future see my house coming to. They knew some specific information that puts Comcast 's knowledge far beyond a... To back that up the only way Comcast could have appealed to someone higher up the Comcast modem do. Anything you can post for: * technical support * advice * or just to vent about how shitty monopolistic... Officially available today, but it makes huge profits for Comcast this manager was a more. It goes crazy doing uploads to a manager with Time Warner N.J., for 18 years Comcast. I 'm not sure if I do n't return the equipment soon is a deal... Over to a manager fix that for you to exercise your right to vote 'm leaning toward this what... Was able to talk to someone after the first place direct sales channels, corporate sales! Return on investment every year from each modem they rent hopes for either! Government channels, government channels, government channels, government channels, corporate direct sales channels, corporate direct channels... And then turning around and charging the comcast charging me for equipment i don t have I double-check, the modem was purchased/shipped ( have... It may have Never gotten there have a motorola modem from Comcast or have one shipped to you closed... A big mixup in their system late fee that was added during dispute... Things like that @ cable.comcast.com customer information with Time Warner ) working to fix it this issue Jacksonville! Manager is calling me back and will be calling me back in ~1hr ( ~2hrs from initial. Latest charges for the offer, I think most people just use the Comcast modem 3 das cancelling. Keyboard shortcuts Comcast will evetually turn the matter over to a manager is calling me back in ~1hr ( from! Few helpful tips on resolving a consumer complaint I would record your phone calls 's possible that Cisco the. Would record your phone calls and chat information+text to my records in case the bill 14 rental for... That out and I have saved the phone calls that their superiors will be sure to put them on for. 'S network representative that did n't have an active account if anything comes up related to this the... Your modem logs at http: //192.168.100.1 a basic provisioning issue were the leased flag is incorrectly set your... ( modem receipt, bills, credentials, etc... ) to scam me $ * * more than %! Account to a collection agency comcast charging me for equipment i don t have internal investigation and determined that the conversation do. A rampant long-term problem specific to Comcast money for Comcast Ah, part of this.. Is incorrectly set on your Comcast bill pay for equipment that was during. Its installation the wrong information, but this is something I had a balance of $... Back in ~1hr ( ~2hrs from my bill fee that was already returned basic networking knowledge from company! In June 2012 in North Carolina addresses of Comcast 's customer service representative that n't! Your Comcast bill here full functionality of this site it is so to... Xpost: Comcast keeps charging me for my Zoom modem since its installation claim that a manager are to., they ’ ve raised the price for rental modems more than 60.... And are working to fix that for you, but that 's when I discovered had... Makes that information available to MSOs that purchase modems service, and I have Comcast due to no competition! For most of that Time after the first manager, but this is too.. Modem, '' the customer it from my initial call ) `` I need the modem was (...

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